1.2. Iha Prokash will routinely update this Policy or Agreement to improve our practices and to reflect new or different privacy practices. Such update includes, among other things, adding new services, functionality or features to the Platform, adding certain fees or charges etc. Updated Policy will be effective upon our posting of such updated Policy at our Platform. You are solely responsible for regularly reviewing this updated Policy.
2. ACCEPTANCE OF TERMS AND CONDITIONS
2.1. Your continued access or use of the Platform after posting the updated Policy constitutes your consent to be bound by this updated Policy and terms and conditions of this Agreement. If you do not agree to the terms and conditions, please do not use or access our Platform. Please note that, by use of the Platform, you expressly consent to your use and disclosure of your personal information in accordance with this Policy.
2.2. Your continued use of the Platform denotes that, you understand and agree that we may collect and use your sensitive personal data and information (SPDI), technical data and related information to meet any of our legal or regulatory compliances as per applicable laws of Bangladesh.
3. REGISTRATION/ MEMBERSHIP/ACCOUNT
3.1. Membership cannot be availed of by those who are deemed incompetent to contract under the Contract Act, 1872 of Bangladesh.
3.2. To use the Platform (whether with or without registration) and to purchase any Products and/or Services, you must be 18 years of age or above. If you are below 18 years of age and you wish to use our Platform or transact on our Platform, such use or transaction may be made by your legal guardian or parents on the Platform. Iha Prokash reserves the right to terminate your membership and/or refuse to provide you with access to the Platform if your such information is brought to the notice of Iha Prokash or discovered by Iha Prokash.
3.3. To avail certain services on our Platform, Users are required to provide certain information for the registration process that may include but not limited to :- a) your name, b) email address, c) sex, d) age, e) PIN code , f) credit card, debit card or mobile banking details, g) phone number, h) sexual orientation, i) biometric information, j) password etc., and/or your occupation, interests, and the like (“SPDI”). We also store the first 6 and last 4 digits of Users’ card number in a secure and encrypted manner. The first 6 digits (also known as the bank identification number) are used to identify the bank name and country where user card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes. All required information is service dependent and Iha Prokash may use the said user information to maintain, protect, and improve its services (including advertising services) and for developing customer service, new services and its Platform. Such information will not be considered as sensitive if it is freely available and accessible in the public domain.
3.4. We only consider the name of the Iha Prokash account holder as client of the product(s) that have been ordered from the respective Iha Prokash account. You shall not request for any changes in the name of the Accountholder during delivery of the product (i.e.: Motor Bike/Car etc.)
3.5. Iha Prokash reserve the right to ban/cancel/freeze/unfreeze your account(s) if it seems to violate any of our terms and conditions. Iha Prokash is not bound to provide the balance amount (or credit point) to you if your account is blocked/banned due to the violation of our terms and conditions. Iha Prokash may refund any amount of balance paid by you through mobile banking/bank/card/cash within a reasonable time period. Provided that, it may depend on the calculation of your total payment deducted from the credit point you received and used.
3.7. Connecting through Social Networks: We offer social networking users the opportunity to interact with friends and to share on social networks. If you are logged into both the Platform and a social network, when you use the Platform’s social networking connection functions, you may connect your social network account with your Iha Prokash account (this happens automatically, if the email addresses match). If the email addresses do not match, we ask you if you want to link them and you must validate that you control the accounts. If you are already logged into the Platform but not logged into your social network site, when you use the Platform’s social network connection functions, you will be prompted to enter your social network website credentials or to sign up for the social network.
3.8. If you are not currently registered as a User and you use the Platform’s social network connection functions, you will first be asked to enter your social network credentials and then be given the option to register and join Iha Prokash. Once you register with us and connect with the social network, you will be able to automatically post recent Iha Prokash activity back to your social network. Please refer to the privacy settings in your social network account to manage the data that is shared through your account.
4. RIGHT TO TRANSFER
The right to use this Platform is personal to the User and is not transferable to any other person or entity. You shall be responsible for protecting the confidentiality of your password(s), if any. It is agreed by you that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Iha Prokash, and Iha Prokash shall not be responsible for any data lost while transmitting information on the internet. Iha Prokash makes no representation that any Products and/or Services are available or otherwise suitable for use outside Bangladesh. If you choose to access the Platform from locations outside Bangladesh, you do so on your own initiative and are responsible for the consequences thereof.
5. COLLECTION OF USER INFORMATION
5.1. We get access to your SPDI when you:
5.1.1. register, subscribe, authorize the transfer of, or create an account with us;
5.1.2. open or respond to emails;
5.1.3. provide information to enroll or participate in programs provided on behalf of, or together with other Sellers, merchants, co-marketers, distributors, resellers and other business partners, with your consent or as necessary to provide services you have requested;
5.1.4. visit any page online that displays our ads or content;
5.1.5. purchase Products and/or Services on or through the Platform;
5.1.6. interact or connect with or link to the Platform via cookies, integrated social networking tools and other technologies; and
5.1.7. post comments to the Platform.
6. SECURITY OF INFORMATION
6. 1. Pursuant to the applicable laws of Bangladesh, we may be required to give a disclosure of the SPDI collected by us to the relevant competent authority(ies). We may collect and retain the following information from and about you if you interact with us through the Platform:
6. 1. 1. your email address and Platform password;
6. 1. 2. your payment details, billing and delivery addresses, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details;
6. 1. 3. your phone number(s);
6. 1. 4. your location, website browsing patterns (e.g., through cookies) and purchase history;
6. 1. 5. other information you actively submit to us or we can determine about you based on your interactions with our Platform and services.
6. 2. We use strict security measures to ensure the security, integrity and privacy of your SPDI and to protect your SPDI against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, we have adopted internal reviews of the data collection, storage and processing practices and security measures, including offering the use of a secure server to guard against unauthorized access to systems where we store your SPDI.
6. 3. We shall, however, not be responsible for any breach of security or for any actions of any third parties that receive your SPDI. The Platform is also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.
6. 4. Iha Prokash collects information from your interaction with our Platform, Services, content and advertising, including but not limited to device ID, device type including the hardware model, operating system and version, unique device identifiers and mobile network information, location, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address, information collected by cookies and other tracking technologies, standard web log information and other identifying information about the computer or device that you use to access your Iha Prokash account shall be tracked for helping us detect possible instances of unauthorized transactions and shall be used by Iha Prokash to provide smooth experience of Iha Prokash services.
6. 5. For ensuring smooth and efficient Iha Prokash Services, your IP address, browser, and time related information for accessing the Platform shall be stored in our server; web address of sites that routed you to or from the Platform may also be received. Session cookies, web cookies, pixel tags, web beacons or other similar technologies shall be used to place small text or image files in your computer/device for facilitating User friendly performance of the Platform.
6. 6. When a Iha Prokash User attempts to send Iha Prokash Service request to Users who have not yet signed up in Iha Prokash, Iha Prokash may retain the Service requested and information provided regarding the prospective User for contacting them for marketing purpose. For example, a text message or Interactive Voice Response (“IVR”) may be sent to their number notifying them about the Iha Prokash Service you wanted to share with them.
6. 7. Iha Prokash may collect non-personal information as you use our Platform. When you use our Platform, third-party service providers, e.g. Google Analytics and other partners may also receive and record non-personal information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address. We may combine the collected non-personal information with the personal information. Where we do so, we shall treat the combined information as personal information if the resulting combination may be used to readily identify or locate you in the same manner as personal information alone.
6. 8. Iha Prokash collects non-identifying, general, generic and aggregate information to improve the design of the Platform and Services.
6. 9. You may update your information through your account profile settings. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it accordingly.
6. 10. You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we shall try to provide you with the means of accessing it. You may be charged a fee to cover the administrative and other associated costs in providing the information as per the policy of Iha Prokash. Please note that there may be instances where access to the personal information may not be granted, for e.g. we may need to refuse access if it would potentially interfere with the privacy of others or result in a breach of confidentiality.
6. 11. The right to use this Platform is personal to the User and is not transferable to any other person or entity. You shall be responsible for protecting the confidentiality of your password(s), if any. It is agreed by you that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of Iha Prokash, and Iha Prokash shall not be responsible for any data lost while transmitting information on the internet. Iha Prokash makes no representation that any Services are available or otherwise suitable for use outside Bangladesh. If you choose to access the Platform from locations outside Bangladesh, you do so on your own initiative and are responsible for the consequences thereof.
7. USE OF INFORMATION
7.1. We process SPDI for the following purposes:
7.1.1. Operate, maintain and improve the Platform;
7.1.2. Provide you with personalized direct marketing initiatives via email and direct marketing offers;
7.1.3. Facilitate and process orders – for example, for Vouchers (defined below) and other Products and/or Services;
7.1.4. Determine your eligibility for certain types of Offers, Products and/or Services that may be of interest to you, and analyze advertising effectiveness;
7.1.5. Answer your questions and respond to your requests;
7.1.6. To establish and analyze individual and group profiles and customer behavior;
7.1.7. Communicate and provide additional information that may be of interest to you about us, the Sellers and our business partners;
7.1.8. Send you reminders, technical notices, updates, security alerts, support and administrative messages, service bulletins, marketing messages, and requested information, including on behalf of business partners;
7.1.9. Administer rewards, surveys, contests, or other promotional activities or events;
7.1.11. Comply with our legal obligations, resolve disputes, and enforce our agreements;
7.1.12. Allows you to sign up for special Offers from merchants and other business partners through the Platform; and to
7.1.13. Enhance other information we have about you to help us better understand you, determine your interests and provide you with more relevant and compelling services.
8. MANAGING USER INFORMATION
8.1. You can manage the types of SPDI you provide to us and can limit how we communicate with you.
8.2. You can manage your email and notice preferences by logging into your account through the Platform or by adjusting the settings in our mobile application.
8.3. You can also manage your subscriptions by following subscription management instructions contained in any commercial emails that we send you.
8.4. You may choose to subscribe to some types of messages, and may choose not to subscribe to, or to unsubscribe from, others.
8.5. You may update your subscription preferences at any time. Please note that even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your account and your purchases. For example, even if you have unsubscribed from our promotional email messages, we will still send you confirmations when you make purchases on the Platform.
8.6. You may manage how your browser handles cookies by adjusting its privacy and security settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.
8.7. You may also manage how your mobile device and mobile browser share information on and about your devices with us, as well as how your mobile browser handles cookies by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider and the manufacturer of your device to learn how to adjust your settings.
8.9. If you register for customized email newsletters containing Offers for local services, goods and travel, we will work to make information more relevant for you and customize newsletters based on information you share with us, your location, website browsing preferences (for example, through cookies), purchase history or based on other attributes of your relationship with us. You can reject and delete cookies and unsubscribe from newsletters at any time by clicking links in each newsletter you wish to unsubscribe from.
9. USER’S RIGHTS IN RELATION TO PERSONAL DATA
9.1. By keeping your personal data updated you can help us to ensure that we can respect your preferences and offer you the Products and/or Services that are most relevant to you.
9.2. You can access, update, rectify, and delete your information you provided to us in your profile by logging into your account or contacting us at firstname.lastname@example.org.
9.3. While we are ready to assist you in managing your subscriptions, closing your account, and removing your active profile, we cannot always delete records of past interactions and transactions. For example, we may be required to retain records relating to previous purchases on the Platform for financial reporting and compliance reasons.
10. RETENTION OF INFORMATION
You can at any time unsubscribe from our services, newsletters, e-mailers. We will, however, retain your personal data for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting or other compliance purposes. We will also retain your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
11. DISCLOSURE OF INFORMATION
11.1. We are not in the business of selling or renting personal data. We will not share your personal data, except in the following manner:
11.1.1. with the Sellers, so they can sell and deliver to you;
11.1.2. to report or collect on payments owed to Sellers, merchants or other business partners;
11.1.3. as necessary to perform contractual obligations towards you with business partners to the extent you have purchased or redeemed a Product and/or Service offered by a business partner or participated in an offer, rewards, contest or other activity or program sponsored or offered through us or the Sellers on behalf of a business partner;
11.1.4. in case of a merger, acquisition or reorganization with a purchaser of our company or all or substantially all of our assets;
11.1.5. to comply with legal orders and government requests, or as needed to support auditing, compliance;
11.1.6. to combat fraud or criminal activity, and to protect our rights or those of our affiliates, business partners and Users, or as part of legal proceedings affecting Iha Prokash;
11.1.7. in response to a legal process, including to law enforcement agencies, regulators, and courts; or
11.1.8. with your consent or as otherwise required or permitted by law.
11.2. We encourage business partners to adopt and post privacy policies. However, while we share personal data with business partners only for the above-mentioned purposes, their subsequent processing and use of personal data obtained through Iha Prokash is governed by their own privacy policies and practices and are not subject to our control.
12. PRIVACY POLICIES OF THIRD PARTIES
13.3. Meaning: Cookies are unique identifiers, usually made up of small bits of text or code. Cookies are usually stored on your device or in your web browser and they send certain information back to the party who served the cookie. When we say cookies we are actually referring to a broader range of technologies than just cookies, including web beacons, clear gifs, pixels and other similar technologies. When we say first-party cookies we mean cookies that are served by Iha Prokash. When we say third party cookies we mean cookies that are served by non-Iha Prokash parties.
13.5. Types of Cookies: Our Platform primarily uses the following four types of cookies:
13.5.1 Operations based Cookies: These cookies are essential for the operation of our Platform. They make it possible for you to browse and use our Platform. If you disable these cookies, the Platform will not function correctly.
13.5.2 Performance based Cookies: These cookies gather information about how visitors use the Platform and monitor Platform performance. For example, performance cookies tell us which pages are popular, monitor traffic to our Platform and compile anonymous analytic information. Performance cookies can also be used to identify and remedy operational problems with the Platform.
13.5.3 Functionality based Cookies: These cookies are used to recognize and remember your preferences. For example, functionality cookies may use information, such as your location, to make sure that you arrive at a version of our Platform that is specific to your city or region.
13.6. We do not have control over, or access to, third-party advertising cookies or the information they contain. Third parties manage any information that they collect via cookies they place in accordance with their privacy policies. You can opt-out of third-party personalised advertising cookies. You will still see ads but they will not be personalized.
13.7. Cookies and Browser settings: You may be able to avoid certain cookies by configuring your browser settings or opting-out directly with the party that operates and controls the cookie. Please check your browser settings for more information.
13.8. Cookies in E-mails: Our emails contain cookies that track whether you open our emails and whether you click any links within them. The cookies used in our emails to monitor these behaviors are unique to each email and are not stored on your computer or mobile device.
14. USER’S RESPONSIBILITY
The services and use of the website or mobile application do not include the provision of a computer or other necessary equipment to access the Platform. To use the Platform, you will require internet connectivity and appropriate telecommunication links. The User shall be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment needed for access to and use the Platform and all charges related thereto. Iha Prokash shall not be liable for any damages to the User’s equipment resulting from the use of this Platform.
15. USER CONDUCT
15.1. Restrictions: The User undertakes without limitation, not to use or permit anyone else to use the service or Platform:
15.1.1. to upload, send or receive any information for which the User has not obtained all necessary license and/or approvals (from us or third parties); or which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;
15.1.2. to upload, send or receive any material which is technically harmful (including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, malicious software, harmful data, or anything else which may interrupt, interfere with, corrupt or otherwise cause loss, damage, destruction or limitation to the functionality of any software or computer equipment);
15.1.3. to intercept or attempt to intercept any communications transmitted by way of a telecommunication system;
126.96.36.199 for a purpose other than which we have designed them or intended them to be used;
188.8.131.52 for any fraudulent purposes in any way which is calculated to incite hatred against any ethnic, religious or any other minority or is otherwise calculated to adversely affect any individual, group or entity.
15.1.4. to upload, send or receive any material, which is not civil or tasteful;
15.1.5. to upload, send or receive any material, including User Content, which is unlawful, harmful, tortious, threatening, abusive, harassing, hateful, racist, homophobic, infringing, pornographic, violent, misleading, grossly offensive, of an indecent, obscene or menacing character, blasphemous or defamatory or of a libellous nature of any person or entity, in contempt of court or in breach of confidence, or which infringes the rights of another person or entity, including copyrights, trademarks, trade secrets, patents, rights of personality, publicity or privacy or any other third party rights;
15.1.6. to cause annoyance, inconvenience or needless anxiety.
15.2. Forbidden uses: The following uses of the Platform are expressly prohibited and you undertake not to do (or to permit anyone else to do) any of the following:
15.2.1. resell the Platform;
15.2.2. furnish false data including false names, addresses and contact details and fraudulent use of credit/debit card numbers;
15.2.3. attempt to circumvent our security or network including accessing data not intended for you, logging into a server or account you are not expressly authorized to access, or probe the security of other networks (such as running a port scan);
15.2.4. access the Platform in such a way as to, or commit any act that would or does, impose an unreasonable or disproportionately large burden on our infrastructure or that otherwise interrupts or interferes with its functionality, efficiency or operation;
15.2.5. execute any form of network monitoring which will intercept data not intended for you;
15.2.6. send unsolicited mail messages, including the sending of “junk mail” or other advertising material to individuals who did not specifically request such material. You are explicitly prohibited from sending unsolicited bulk mail messages. This includes bulk mailing of commercial advertising, promotional, or informational announcements, and political or religious tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving email of this nature, you may not send that person any further email;
15.2.7. create or forward “chain letters” or other “pyramid schemes” of any type, whether or not the recipient wishes to receive such mailings;
15.2.8. send malicious email, including flooding a user or site with very large or numerous emails;
15.2.9. enter into fraudulent interactions or transactions with us or a Seller (which shall include entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or you are pretending to be a third party);
15.2.10. use the Platform (or any relevant functionality of either of them) in breach of this Agreement;
15.2.11. use in an unauthorized manner, or forge, mail header information;
15.2.12. engage in any unlawful or criminal activity in connection with the use of the Platform or any Voucher; or
15.2.13. copy or use any User content for any commercial purposes.
15.4. Iha Prokash reserves the right to prevent you from using the Platform and to prevent you from making any purchase, if your conduct is found to be in question or contravention of the terms of this Agreement.
16. PRODUCT DESCRIPTION
Iha Prokash attempts to be as accurate as possible. However, Iha Prokash does not warrant that product descriptions or other content of the site is accurate, complete, reliable, current, or error-free. If a product offered by Iha Prokash itself is not as described, your sole remedy is to return it in unused condition.
17. ABUSING IHA PROKASH
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. Please report problems, offensive content and policy breaches to us. We work to ensure that listed items do not infringe upon the copyright, trademark or other intellectual property rights of third parties. If you believe that your intellectual property rights have been infringed, please notify our team and we will investigate.
18. ORDER ACCEPTANCE AND PRICING
18.1. Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit/credit card charged.
18.1. All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.
19. HAPPY RETURN & REPLACEMENT POLICY
19.1. It’s a rare case for Iha Prokash where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and Iha Prokash, So, for further ensuring and encouraging this “Bond of Trust” Iha Prokash brings you The “Happy Return” policy. Where customers can return their books or products only if there’s something wrong (Torn, Pages missing, Wrong book/Product, etc) with it. In that case Iha Prokash will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”.
19.2. If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:
19.1.1. It is within 03 Days from the delivery date.
19.1.2. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
19.1.3. Refund/ replacement for products are subject to inspection and checking by Iha Prokash team.
19.1.4. Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
19.1.5. Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.
19.1.6. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
19.1.7. If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.
19.3. Reasons for returns & replacement:
19.3.1. If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
19.3.2. Please note that some products are not eligible for a return if the product is “No longer needed”.
19.3.3. You have to claim the return of the product within 3days. Sorry, a return isn’t possible after the 3 days limit. You can reach our team for further questions 24/7 under email@example.com.
19.3.4. Please note that Iha Prokash is not obligated to refund the user’s money what he/she paid until the product status changed to “Returned”.
19.4. How to return:
19.4.1. Contact Iha Prokash Customer Care team by calling 01778149680 or by emailing firstname.lastname@example.org within 03 days after receiving your order.
19.4.2. There is one way to return/replacement the product to us. You have to send the product on your own to our office address either via courier or postal service.
19.4.3. Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.
20. REFUND POLICY
20.1. The refund will be processed after we have completed evaluating your return.
20.2. Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
20.3. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
20.4. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
20.5. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
20.6. If online payment is made once more due to technical error, payment refund will be made.
20.7. You will receive a refund anytime between 7-10 working days. If you do not receive refund within this time, please write to us at refund@Iha Prokash and we shall investigate.
21. ORDER CANCELLATION
21.1. You can cancel an order before the product has been shipped, by contacting our customer care team at 01778149680.
21.2. If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
21.3. For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.
22. DISCOUNT CONDITIONS
Iha Prokash always wants to give you your desired books in the best possible market price. We always have different offers and discounts running on to make our customers happy and make them able to buy more and more books from Iha Prokash. The discount price shows on the website is final at the time of purchasing and Iha Prokash reserve the right to change the discount at any time without any notice.
23. UNAUTHORIZED CHARGES ON YOUR CARD
If you see charges on your credit/debit card for purchases made on Iha Prokash, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Iha Prokash to begin an investigation.
24. PAYMENT, SHIPPING & CHARGES
24.1. Iha Prokash offers Cash on Delivery (COD), Shurjopay payment gateway service as payment method.
24.2. We will arrange for shipment of the products to you either via our own delivery team, courier or postal service. Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Sometimes, delivery may take longer due to bad weather, political disruptions and other unforeseen circumstances. Title and risk of loss and damages pass on to you upon the products delivery to you.
24.3. Iha Prokash will not bear any delivery charges for the order(s). Either users will pay the delivery charge or the seller will exempt the delivery charge. Provided that, if any delivery fails due to customer negligence or any other reason from the customer end, then the customer is bound to pay the return courier charge(s) as well as the re-delivery charge(s) also.
24.4. If a user has placed an order before, the wallet money will not be able to place a new order until the order is delivered. That is, the new order cannot be paid through the wallet until the previous order is successfully delivered.
24.5. In case of post office delivery customer have to carry all the postal charges.
25. PROMO CODE CONDITIONS
25.1. Iha Prokash Promo code is a code which has a unique discount value. It generally counts discount on the total order amount of a single order.
25.1. Some conditions while applying a Promo code:
25.1.1 The Promo code must be a valid one.
25.1.2 The Promo code is only applicable to purchase books.
25.1.3 The Promo code is not applicable to purchase any other products rather than books.
25.1.4 If a cart contains both books and other type of products rather than books, then Promo code will automatically count discount for the total amount of books only.
25.1.5 Promo code contains maximum 500Tk discount.
26. RISK OF LOSS
All items purchased from Iha Prokash are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Iha Prokash until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.
27. SECURITY AND FRAUD
27.1. When you use a voucher, you expressly warrant to Iha Prokash that the voucher is non-transferable and you are the only beneficiary of the voucher and that you are using it in compliance with good belief.
27.2. If you recover, endeavor to reclaim or support the recovery of voucher to acquire limits which you are not entitled to, you might be committing a criminal offense.
27.3. If we sensibly accept that any voucher is being used unlawfully or illegally, we may reject or drop any voucher/request and you concur that you will have no case against us in regard of any dismissal or crossing out of any voucher. Iha Prokash reserve the right to make any decision which seems suitable.
27.4. Iha Prokash may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
27.5. These Terms will survive indefinitely unless and until Iha Prokash chooses to terminate them.
27.6. If you or Iha Prokash terminates your use of the Website or any Service, Iha Prokash may delete any content or other materials relating to your use of the Service and Iha Prokash will have no liability to you or any third party for doing so.
27.7. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
27.8. Iha Prokash realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
27.9. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
28. MASS PURCHASING
If any book shop or library or any other entity wants to purchase products at mass rate, please contact email@example.com.
29. STOCK AVAILABILITY
Orders are subject to stock availability. If any product is out of stock, the order of that product can be cancelled at any time without any notice.
Iha Prokash reserves the inalienable right to cancel an order in full discretion prior to dispatch and is not limited to any reason which may include, but is not limited to, delivery of any product, out of stock, expired, defective, damaged and incorrect information or details arising out of technical or typographic errors or by any other reason.
31. INTELLECTUAL PROPERTY RIGHTS
31.1. Iha Prokash grants you a limited, personal, nontransferable, nonexclusive, revocable license to access and use the Platform pursuant to this Agreement and to any additional terms and policies set forth by Iha Prokash. All intellectual property rights (including all copyright, patents, trade marks, service marks, trade names, designs (including the “look and feel” and other visual or non-literal elements)) whether registered or unregistered, (hereinafter called the “Intellectual Property Rights”) in the Platform, (subject to the title & ownership rights as mentioned below) information content on the Platform, any database operated by us and all the website design, text and graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software (including applets and scripts) shall remain our property (or that of our licensors). You shall not, and shall not attempt to, obtain any title to any such intellectual property. All rights are reserved.
31.2. None of the material listed in the clause above may be reproduced or redistributed or copied, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, sold, rented or sub-licensed, used to create derivative works, or in any way exploited without our prior express written permission. You may, however, retrieve and display the content of the website on a computer screen, store such content in electronic form on disk (but not on any server or other storage device connected to a network) or print / save one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Platform without our permission.
31.3. “Iha Prokash”, the Iha Prokash logos and variations thereof found on the Platform are trademarks owned by Iha Prokash and all use of these marks inures to the benefit of Iha Prokash. All rights (including goodwill and, where relevant, trade marks) in Iha Prokash’s name are owned by us (or our licensors). Other product and company names mentioned on the Platform are the trademarks or registered trademarks of their respective owners.
31.4. Title, ownership rights and Intellectual Property Rights in and to the content accessed using the Platform is the property of the applicable content owner or Seller and may be protected by applicable copyright or other laws of Bangladesh. The Agreement gives you no rights to such content.
31.5. Subject to the Clause below, any material you transmit or post or submit to the Platform (or otherwise to us) shall be considered (and we may treat it as) non-confidential and non-proprietary, subject to our obligations under data protection legislation or such legislation which provides for protection of electronic data under Bangladeshi laws. If for some reason, any part of that statement does not work as a matter of law, then for anything which you supply to us from whatever source (i.e. via email, the website or otherwise) you grant us a royalty-free, perpetual, irrevocable, non-exclusive right to use, copy, modify, adapt, translate, publish and distribute world-wide any such material.
31.6. All comments, suggestions, ideas, notes, drawings, concepts or other information: (i) disclosed or offered to us by you; or (ii) in response to solicitations by us regarding the Platform; (in each foregoing case, these are called “Ideas“) shall be deemed to be and shall remain our property and you hereby assign by way of present and future assignment all Intellectual Property Rights in Ideas, to us. You understand and acknowledge that we have both internal resources and other external resources which may have developed or may in the future develop ideas identical to or similar to Ideas and that we are only willing to consider Ideas on these terms. In any event, any Ideas are not submitted in confidence and we assume no obligation, express or implied by considering it. Without limitation, we shall exclusively own all now known or hereafter existing rights to the Ideas of every kind and nature throughout the world and shall be entitled to unrestricted use of the Ideas for any purpose whatsoever, commercial or otherwise without compensation to the provider of the Ideas.
32. DISCLAIMER OF WARRANTY
32.1. WHILE IT IS IHA PROKASH’S OBJECTIVE TO MAKE THE PLATFORM ACCESSIBLE AT ALL TIMES, THE PLATFORM MAY BE UNAVAILABLE FROM TIME TO TIME FOR ANY REASON INCLUDING, WITHOUT LIMITATION, ROUTINE MAINTENANCE. YOU UNDERSTAND AND ACKNOWLEDGE THAT DUE TO CIRCUMSTANCES BOTH WITHIN AND OUTSIDE OF THE CONTROL OF IHA PROKASH, ACCESS TO THE PLATFORM MAY BE INTERRUPTED, SUSPENDED OR TERMINATED FROM TIME TO TIME. IHA PROKASH RESERVES THE RIGHT, IN ITS SOLE DISCRETION, TO TERMINATE THE ACCESS TO ANY OR ALL IHA PROKASH WEBSITE(S) AND THE RELATED SERVICES OR ANY PORTION THEREOF AT ANY TIME, WITHOUT NOTICE. IHA PROKASH SHALL ALSO HAVE THE RIGHT AT ANY TIME TO CHANGE OR DISCONTINUE ANY ASPECT OR FEATURE OF THE WEBSITE OR MOBILE APPLICATION, INCLUDING, BUT NOT LIMITED TO, CONTENT, GRAPHICS, OFFERS, SETTINGS, HOURS OF AVAILABILITY AND EQUIPMENT NEEDED FOR ACCESS OR USE. FURTHER, IHA PROKASH MAY DISCONTINUE DISSEMINATING ANY PORTION OF INFORMATION OR CATEGORY OF INFORMATION, MAY CHANGE OR ELIMINATE ANY TRANSMISSION METHOD AND MAY CHANGE TRANSMISSION SPEEDS OR OTHER SIGNAL CHARACTERISTICS.
32.2. THE USER EXPRESSLY AGREES THAT USE OF THE PLATFORM IS AT THE USER’S SOLE RISK. NEITHER IHA PROKASH, ITS HOLDING OR SUBSIDIARIES, BUSINESS ASSOCIATES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS AND THIRD PARTY CONTENT PROVIDERS WARRANT THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE PLATFORM, OR (II) THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE OR MERCHANDISE PROVIDED THROUGH THE PLATFORM.
32.3. THE PLATFORM IS MADE ACCESSIBLE ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.
32.4. WE DO NOT GIVE ANY WARRANTY THAT THE PLATFORM IS FREE FROM VIRUSES OR ANYTHING ELSE WHICH MAY HAVE A HARMFUL EFFECT ON ANY TECHNOLOGY.
32.5. WE RESERVE THE RIGHT TO CHANGE, MODIFY SUBSTITUTE, SUSPEND OR REMOVE WITHOUT NOTICE ANY INFORMATION OR VOUCHER OR SERVICE FROM THE PLATFORM FORMING PART OF THE SERVICE FROM TIME TO TIME. YOUR ACCESS TO THE PLATFORM MAY ALSO BE OCCASIONALLY RESTRICTED TO ALLOW FOR REPAIRS, MAINTENANCE OR THE INTRODUCTION OF NEW FACILITIES OR SERVICES. WE WILL ATTEMPT TO RESTORE SUCH ACCESS AS SOON AS WE REASONABLY CAN. WE ASSUME NO RESPONSIBILITY FOR FUNCTIONALITY WHICH IS DEPENDENT ON YOUR BROWSER OR OTHER THIRD PARTY SOFTWARE TO OPERATE. FOR THE AVOIDANCE OF DOUBT, WE MAY ALSO WITHDRAW ANY INFORMATION OR VOUCHER FROM THE PLATFORM AT ANY TIME.
32.6. WE RESERVE THE RIGHT TO BLOCK ACCESS TO AND / OR TO EDIT OR REMOVE ANY MATERIAL WHICH IN OUR REASONABLE OPINION MAY GIVE RISE TO A BREACH OF THIS AGREEMENT.
32.7. THIS DISCLAIMER OF WARRANTY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTUOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. THE USER SPECIFICALLY ACKNOWLEDGES THAT IHA PROKASH IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH THE USER.
32.8. IN NO EVENT SHALL IHA PROKASH, OR ANY BUSINESS ASSOCIATES, THIRD PARTY CONTENT PROVIDERS, THIRD PARTY ADVERTISERS OR THIRD PARTY SERVICE PROVIDERS, PRODUCING OR DISTRIBUTING THE PLATFORM AND ANY SOFTWARE, BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THE WEBSITE OR MOBILE APPLICATION. THE USER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS CLAUSE SHALL APPLY TO ALL CONTENT ON THE WEBSITE AND MOBILE APPLICATION.
32.9. IN ADDITION TO THE TERMS SET FORTH ABOVE, NEITHER IHA PROKASH, NOR ITS SUBSIDIARIES AND BUSINESS ASSOCIATES, THIRD PARTY SERVICE PROVIDERS OR THIRD PARTY CONTENT PROVIDERS SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, OR OTHER DEFECTS IN, OR UNTIMELINESS OR INAUTHENTICITY OF, THE INFORMATION CONTAINED WITHIN THE PLATFORM, OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO THE USER, OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD-PARTY CLAIMS OR LOSSES OF ANY NATURE, INCLUDING WITHOUT LIMITATION LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES.
32.10. WE WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES (OR ANY LOSS OF REVENUE, PROFITS, OR DATA) ARISING IN CONNECTION WITH THIS AGREEMENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING WITH RESPECT TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL OFFER PRICE PAID OR PAYABLE TO YOU UNDER THIS AGREEMENT.
32.11. IHA PROKASH SHALL BE UNDER NO LIABILITY WHATSOEVER IN RESPECT OF ANY LOSS OR DAMAGE ARISING DIRECTLY OR INDIRECTLY OUT OF THE DECLINE OF AUTHORIZATION FOR ANY TRANSACTION, ON ACCOUNT OF THE CARDHOLDER HAVING EXCEEDED THE PRESET LIMIT MUTUALLY AGREED BY US WITH OUR ACQUIRING BANK FROM TIME TO TIME.
Iha Prokash shall have the right, but not the obligation, to monitor the content of the Platform at all times, including any chat rooms and forums that may hereinafter be included as part of the Platform, to determine compliance with this Agreement and any operating rules established by Iha Prokash, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Iha Prokash shall have the right to remove any material that Iha Prokash, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
35. LICENSE GRANT
By posting communications on or through the Platform, the User shall be deemed to have granted to Iha Prokash, a royalty-free, perpetual, irrevocable & non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sub-licensees.
The User agrees to defend, indemnify and hold harmless Iha Prokash, its parent, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees from and against all claims and expenses, including attorneys’ fees, arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, confidentiality obligations, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other users and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
37.1. Iha Prokash may terminate this Agreement at any time. Without limiting the foregoing, Iha Prokash shall have the right to immediately terminate any passwords or accounts of a User in the event of any conduct by the User which Iha Prokash, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement. All such provisions wherein the context so requires, including Clauses on Intellectual Property Rights, Disclaimer of Warranty, License Grant, Indemnity and Termination above will survive expiry or termination of this Agreement.
37.2. Our right to terminate this Agreement shall not prejudice any other right or remedy we may have in respect of any breach or any rights, obligations or liabilities accrued prior to termination.
38. THIRD PARTY CONTENT
38.1. Iha Prokash is the provider of the Platform only and not a publisher of content supplied by third parties and Users. Accordingly, Iha Prokash does not have editorial control over such content. Any opinions, advice, statements, services, Offers, or other information or content expressed or made available by third parties, including third party content providers, or any other Users are those of the respective author(s) or distributors and not of Iha Prokash.
38.2. Neither Iha Prokash nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose (refer to the Clause for ‘Disclaimer of Warranty’ above for the complete provisions governing limitation of liabilities and disclaimers of warranty).
38.3. In many instances, the content available through the Platform represents the opinions and judgments of the respective information provider, User, or other users not under contract with Iha Prokash. Iha Prokash neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on the Platform by anyone other than authorized Iha Prokash employee / spokespersons while acting in official capacities.
38.4. Under no circumstances will Iha Prokash be liable for any loss or damage caused by User’s reliance on information obtained through the Platform. It is the responsibility of User to evaluate the accuracy, completeness or usefulness of any information, opinion, advice etc. or other content available through the Platform.
38.5. The Platform contains links to third party websites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by Iha Prokash of the contents on such third-party websites and Iha Prokash hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party websites. If the User decides to access linked third-party websites, the User does so at his/her own risk.
38.6. Unless you have executed a written agreement with Iha Prokash expressly permitting you to do so, you may not provide a hyperlink to the website from any other website. Iha Prokash reserves the right to revoke its consent to any link at any time in its sole discretion.
39.1. Iha Prokash may place advertisements in different locations on the Platform and at different points during use of the Platform. These locations and points may change from time to time – but we will always clearly mark which goods and services are advertisements (i.e. from persons other than us), so that it is clear to you which goods and services are provided on an objective basis and which are not (i.e. the advertisements).
39.2. You are free to select or click on advertised goods and services or not as you see fit.
39.3. Any advertisements may be delivered on our behalf by a third party advertiser.
40. FORCE MAJEURE
Without prejudice to any other provision herein, Iha Prokash shall not be liable for any loss, damage or penalty as a result of any delay in or failure to deliver or otherwise perform hereunder due to any cause beyond Iha Prokash’s control, including, without limitation, acts of the User, embargo or other governmental act, regulation or request affecting the conduct of Iha Prokash’s business, fire, explosion, accident, theft, vandalism, riot, acts of war, strikes or other labour difficulties, lightning, flood, windstorm or other acts of God.
41. ENTIRE AGREEMENT
No waiver by either party of any breach or default hereunder is a waiver of any preceding or subsequent breach or default.
The headings and sub-headings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Policy or Agreement.
If any provision of this Agreement is held invalid by a court of competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions contained in this Agreement and the remaining portions of this Agreement shall continue in full force and effect. The failure of either party to exercise any of its rights under this Agreement shall not be deemed a waiver or forfeiture of such rights or any other rights provided hereunder.
45. GOVERNING LAW
This Agreement and each Offer shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.
None of the provisions of this Agreement, terms and conditions, notices or the right to use the Platform by the User contained herein or any other section or pages of the Platform and/or the linked sites, shall be deemed to constitute a partnership between the User and Iha Prokash and/or between the Seller or Iha Prokash and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Platform, the User authorizes Iha Prokash and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Iha Prokash and its agents as his/her agent for this purpose.
All provisions of this Agreement apply equally to and are for the benefit of Iha Prokash, its subsidiaries, any holding companies of Iha Prokash, its (for their) affiliated and it (or their) third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf (save that this Agreement may be varied or rescinded without the consent of those parties).
48. CONTACT US
Iha Prokash Limited
Address: 803/A, Khilgaon Tilpapara, Road No. 14, Dhaka-1219
Time: Sunday to Thursday (10:00 to 18:00)